Page views and analytics

Dejan Kocic September 13, 2023

Does access of registered users (not licensed) counts in page analytics, independently of the product plan (Standard or Premium)? 

The same questions stands for the report in JSM, Requests deflected.

Thx,

D.

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Dejan Kocic September 13, 2023

Hi @Alex Koxaras _Relational_ and thx for your prompt response.

Probably I didnt understand something, but in the Requests deflected I can see both Views and Deflections. Am I missing something?

Yes, we have a JSM portal but available only for registered users (no anonymous). So, registered users are the ones with allowed access, but not JSM agents.

I dont expect to see registered users info, but just counting their views so to understand content consumption. 

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Alex Koxaras _Relational_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 13, 2023

Hi @Dejan Kocic 

Deflected request are all the requests which leads to a "thumbs up" on the related article. More info here https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/knowledge-base-reports-revamped

Concerning the page analytics: What does a "register user" means for you, since he/she doesn't have a license? If your space is public then even anonymous users will be visible, but it's going to be a single user... "Anonymous". You will not know who visited.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 13, 2023

@Dejan Kocic to answer your reply below:

Probably I didnt understand something, but in the Requests deflected I can see both Views and Deflections. Am I missing something?

Yes, we have a JSM portal but available only for registered users (no anonymous). So, registered users are the ones with allowed access, but not JSM agents.

I dont expect to see registered users info, but just counting their views so to understand content consumption. 

So do the registered users have a valid confluence license or no? Are they visiting the KB via the portal, or via confluence? Most likely, if they visit via the portal they will appear as anonymous and not with their username.

Dejan Kocic September 13, 2023

No, registered users do not have confluence license.

Yes, they are visiting KB via the portal.

Currently I dont see any anonymous access.

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