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davy_hung November 2, 2023

Hi, when I try to access my cloud page ( https://microgreensolar.atlassian.net/ ), it says 

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

 

I haven't accessed Atlassian in about 2 years but I need to access it now.

 

When I tried to contact support at https://support.atlassian.com/contact, it gives me this error:

Screenshot 2023-11-02 105558.png

 

Any help would be greatly appreciated!

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 2, 2023

Hi @davy_hung ,

after 2 years I’m sure the instance has been decommissioned. You would need to contact Atlassian support directly to find out for sure. You could always spin up a new instance. 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 2, 2023

When you contact support select Billing option. 

Like Toshiaki Ukai likes this

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