Our Project site is no longer available

[Zhen Wang]

For some reason, our project site is no longer visible. 

It was located at https://evopersonalfinance.atlassian.net/wiki/spaces/

How can I recover it?

Now it is giving me error message like this

Your Atlassian Cloud products are suspended

Your subscription for Atlassian Cloud hasn't been renewed

[YY Brother · Accepted solution]

Hi @Zhen Wang 

应该是因为你选择的是【非免费】版本，试用期已到，你未降级到【免费版】，也没有提供信用卡信息进行订阅，导致了这个结果。

Thanks,

YY哥 - Atlassian 解决方案顾问

[Marc Jason Mutuc · Accepted solution]

This might help:

If you are a billing or technical contact on the account for that Cloud site, you can

1. Go to https://my.atlassian.com/
2. locate the Cloud site in question listed there,
3. and then you can update the payment details on that page for that site.

Alternatively, if you are a Cloud site-admin, you can

1. Go to https://admin.atlassian.com/
2. then select your site
3. Then choose "Billing details"
4. You can update payment method here as well.

If those steps above don't help here, or your site might be suspended for some other reason, then certainly you can still create a support case with Customer Advocate team. To do that:

1. Go to https://support.atlassian.com/contact
2. Select "My account"
3. Then select "Help with a deactivated site"
4. Then enter the URL of your Cloud site and fill in any other details about what help you need here.

You may please have a look at this for detail information:

 https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563#

[Zhen Wang]

Thanks! I already created a support case. Hope it helps.