OTP configuration error

jagoba_meabe June 27, 2024

During the custom domains EAP, we are testing our addons and we are getting an error when it comes to configuring OTP in a space. The personal email is added in the OTP configuration, and an account verification email is sent to the email. The email is received, but when clicking on validate account, a new browser tab is opened but the screen won't load. We have noticed that in this new tab, the url contains the generic domain name (xxx.atlassian.net) instead of the custom domain name. Is there anything that needs to be changed in our addon, or could it be related to the custom domain feature itself?

1 answer

0 votes
Luis Pellacani
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 4, 2024

Hey @jagoba_meabe ,

Welcome to the Atlassian Community.

Based on your description, we will required further details on the email you received and its content. In order to do so, I have raised a request on your behalf to collect those details. You can access it on your Requests portal.

 

Cheers,

Luis Pellacani

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events