Not recognised as Admin after email change

Delia Burrage May 26, 2024

I set up Confluence for my small company.  We then changed our email domain, so I changed my email address in Confluence.  Now the system seems confused about my email & is not recognising me as Admin. 

I need to subscribe for Jira, but the system keeps saying it has sent this request to our Admin...who does not exist, so I am unable to use the software I need.

Further, there is no support option other than this community.  I would be grateful if someone from Atlassian could contact me to let me know how I can get out of Confluence purgatory.

1 answer

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 29, 2024

Hi @Delia Burrage and welcome,

try to raise a support request to Atlassian team https://support.atlassian.com/contact/

Fabio

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