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Not all watchers get notification mails

Deleted user September 9, 2012

We use Confluence 3.1. - Yes, we should update, but that's not the point.

Some watchers of a site do not get notification mails. In the watcher overview their accounts are red (see attached picture ).

Has anybody a clue?

TIA

Kai

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3 answers

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PeterKoczan
PeterKoczan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 11, 2012

Hi,

Could you check if the users that receive no notifications have email address set properly? Could you also check the mail queue and mail error queue at Confluence Admin to see if there you can find any clue?

It's worth checking if sending a test email from Confluence Admin works for the specific user's email address, if not, check the logs while trying to send the test mails. Checking the mail server logs could also give more clues.

Cheers,

Peter

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Deleted user September 13, 2012

Picture added. - Had to use FF for that, wasn't possible with IE 9. :-(

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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September 9, 2012

picture is missing!

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