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Not able to share confluence with external user

we are using Atlassian cloud and we are using confluence as our documentation. we want to share the document with an external user. the user is getting a notification on his email id, however, while trying to have a look at documentation he sees this error.


"can not read document >>Your email address doesn't have access to

We've all got more than one email address these days - are you using the right one?

If you're certain you should have access with, contact your administrator."

2 answers

1 accepted

1 vote
Answer accepted


You could try it this way I believe as an anonymous user from outside the wall. If you want to build a customer facing KB, then that is a different story.

Try External Share for Confluence.

This lets you:

  • Share page attachments
  • Set shared link expiration dates and times
  • Protect links with passwords
  • Manage existing shared links
  • Email unique shared links from inside the app
  • Customise your email messages
  • Give external users the ability to add comments to pages (no extra licenses required!)

External Share confluence Screenshot.png

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