Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not able to share confluence with external user

we are using Atlassian cloud and we are using confluence as our documentation. we want to share the document with an external user. the user is getting a notification on his email id, however, while trying to have a look at documentation he sees this error.


"can not read document >>Your email address doesn't have access to

We've all got more than one email address these days - are you using the right one?

If you're certain you should have access with, contact your administrator."

2 answers

1 accepted

1 vote
Answer accepted


You could try it this way I believe as an anonymous user from outside the wall. If you want to build a customer facing KB, then that is a different story.

Try External Share for Confluence.

This lets you:

  • Share page attachments
  • Set shared link expiration dates and times
  • Protect links with passwords
  • Manage existing shared links
  • Email unique shared links from inside the app
  • Customise your email messages
  • Give external users the ability to add comments to pages (no extra licenses required!)

External Share confluence Screenshot.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

494 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you