Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,556,436
Community Members
 
Community Events
184
Community Groups

Not able to export Space in PDF format

Edited
sanjay
sanjay Apr 29, 2023

Hi Team,

I have created my Space and developed some pages for my use but after trying so many times the export functionality is not working for me and it got stuck at one point and never get completed.

Annotation 2023-04-29 153540.png

Please help!

Thanks

Answer
Watch
Like Ndofunsu likes this
483 views

1 answer

0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 29, 2023

Hi @sanjay , things to try...

  • try later
  • try a different browser 
  • Try a different space (maybe something to do with your space)
View More Comments
sanjay
sanjay Apr 29, 2023

Hi @Jack Brickey ,

Thanks for quick response!

I have tried with other Space and in different browser as well but no luck!

Thanks

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 29, 2023

So if you create a new space and a couple of simple test pages underneath, does the export fail? I am unable to reproduce this in two different instances that I have access to.

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 29, 2023

I would say contact Atlassian support, however I see that you are on a free instance, and therefore relegated to the community for assistance. 

Like
sanjay
sanjay Apr 30, 2023

HI @Jack Brickey ,

Thanks for your concern here, I have tried to switch the plan to Standard instance and tried to export the Space in PDF format but I failed.

Also when I tried to export the Space in other format like CSV or XML is got exported within 10 seconds.

Also I have tried to export in Androd OS and with other Space as well but no luck.

Thanks,
Sanjay

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 01, 2023

If you have switched to Standard you can then reach out to Atlassian Support for assistance.

Like
sanjay
sanjay May 02, 2023

Hi @Jack Brickey 

Yes and I can see the tickets are already opened for this issue as this is known issue.
I will wait for it.

Thanks

Like
RPT Admin
RPT Admin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 02, 2023

This has been a known bug for some time. It was recently closed - however I'm still unable to export from my site. The most recent comment I read was that it would be rolled out to all users by May 8, so I'll log a support call again after that date if it still isn't working on my instance. 

Like • sanjay likes this
sanjay
sanjay May 13, 2023

Hi @RPT Admin ,

Thanks for your details clarification!

Regards,
Sanjay

Like • RPT Admin likes this
Joshua Kronick
Josh Kronick
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 22, 2023

I am attempting to export a space to PDF, selecting customer export, and it seems to complete the export but fails at 99%..  saying "Unable to export PDF" ... is this the same issue they are addressing in the bug?

i am using Confluence Cloud on a premium subscription.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events

See all events