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New user cannot register successfully

Edited
xiaochun_luo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 20, 2023

Hi, I'm admin and invite a new user to confluence. When user received the invitation and try to register, the registration page has no response after he click 'Continue'.

The other users who have already activated the account can successfully login.

This issue was firstly found on 8Nov2023, before that time, users can also register successfully. 

We noticed there is a network issue after clicking 'Continue', please check the screenshot below.

Snipaste_2023-11-20_17-26-50.png

 

Can you advise what can be done for this problem? Thanks!

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Ben Finn
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Nov 20, 2023

That says its from recaptcha. This is a authentication tool that generally checks for bots.

To confirm, no others have this issue?

Ask your user to check a couple things:

1. Test on another browser.

2. Do they have any popup or javascript blockers running? If so, disable them.

Please let us know if this works. Thanks!

xiaochun_luo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 20, 2023

Hi Ben, this issue is resolved as I click the invitation and can register successfully for the user. It maybe due to different laptop browser setup. Thanks for your advise!

Like Ben Finn likes this

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