New Joiners unable to login with accounts created for conflence platform

Amol Godambe
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July 5, 2024

Confluence error.png

Even the user created an confluence account and password  , user facing above error .

 

 

 

 

 

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Jehan Bhathena
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July 5, 2024

Hi @Amol Godambe ,

Can you share the snapshot for the Users Profile from the user administration settings?

The error means that while the user is active they don't have Confluence product access.

Amol Godambe
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July 10, 2024

MG Profile.pngMG Profile2.PNG

Jehan Bhathena
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July 10, 2024

Hi @Amol Godambe 

Thanks for the image but this is the Users Personal info link.

Can you check the User Administration Options

Ref https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/

Snippet of the steps:

Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the Admin for that site. 

From Users Option, open the user whose access you want to verify.

Mayuresh Gavali
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July 10, 2024

Hi @Jehan Bhathena 

Only admin can grant access or user can ask for access?

Thank you.

 

Jehan Bhathena
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July 10, 2024

This is primarily with the admins, but the users can also request for access, although there is an Option for the admins to disable Product Access Requests, so the best way to let you user gain access to the product would be to reach out to your Org or Site Admin and get them to add the user to Confluence.

Like Mayuresh Gavali likes this

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