My thumbnail view is corrupt

[John Aseff]

...and so is my view of the documents when I click on them. The only way it works is if I download nd open in Word. This only seems to be a problem with one particular page. I've even deleted the page and recreated it but it still does the same thing. This is a docx file with normal English text.

[Deleted user · Accepted solution]

Hi @John Aseff,

There is an existing issue related to this document character problem. Please try to follow the approach that the user suggested in this page.

Hope this helps!!

Regards,

Priyanka

[John Aseff]

Thank you Priyanka!