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Move Data residency

Christian Humer

Hello

We are useing Confluence Standard plan and we want move the data residency from GOBAL to Europe (frankfurt) How we can proceed as the button in the security tab for request change of data residency is not available anymore

Best regards
Christian

Accepted answers

Nic Brough -Adaptavist-

That option goes away if

You downgrade the subscription to lower than "standard" (i.e. you're on a $10 starter licence or a free one)
You have changed residency recently (I think it's within the last year)

If you want to change it, and you are on a standard or above plan, then you'll need to raise this with Atlassian at https://support.atlassian.com/contact

All comments

Fabio Racobaldo _Catworkx_

Hi @Christian Humer ,

all information you need for that are available at he following link https://support.atlassian.com/security-and-access-policies/docs/move-data-to-another-location/

Hope this helps,

Fabio

Nic Brough -Adaptavist-

That option goes away if

You downgrade the subscription to lower than "standard" (i.e. you're on a $10 starter licence or a free one)
You have changed residency recently (I think it's within the last year)

If you want to change it, and you are on a standard or above plan, then you'll need to raise this with Atlassian at https://support.atlassian.com/contact

Christian Humer

Hello Fabio

There is no possibility to request a data residency move as you can see on the screen shot. How can I request the move? Or ist it like here written actual not possible?
https://community.atlassian.com/t5/Feedback-Forum-articles/Atlassian-temporarily-suspending-new-data-residency-requests-for/ba-p/1985220

Christian

Christian Humer

OK, thanks

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