It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Missing attachements after failure restore

Hello

We had an emergency restore of jira and confluence self hosted installation.

Due to raid controller failure for vm server we had missing backup of storage data (jira, confluence) backup but we still had backup of database which was backed up with our own system.

We had month old backup of storage data (older version of jira and confluence) and we manage to set up and running both jira and confluence. We know that attachements created during that period are gone but some old attachements on old confluence page are missing.
It didnt happened on all spaces, some of them still have visible attachements, while other show empty frames without content. In both cases pages wasnt edited during last month.

Logs doesnt show any useful information but also mention missing avatars for users (we synchronise users with jira, where avatars works ok).

Maybe our restored attachement directory have some old structure which could cause missing files?

 

Best regards
MR

1 answer

0 votes

Hello Mateusz,

Thanks for walking us through the steps you took to restore and get Confluence back online. Additionally, your notes on what you’re seeing within Confluence for the missing attachments are helpful.

To progress forward, we would suggest reviewing an article we have which assists with resolving issues with missing Confluence attachments. You may find this article here: How to resolve missing attachments in Confluence. If you have a DBA for your database you’ll need to get them involved to assist with working through this article.

Please give the above article a run through and let us know if you’re still having missing attachment issues afterward.

Regards,
Stephen Sifers

Hello

Thank you for provided article, we are currently try to resolve situation with its help

 

Best regards

MR

Like Stephen Sifers likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

306 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you