Migrating a choc-full server instance to cloud site - admin accounts tip over the user limit

[s_v_h_haugan]

Hi! I'm trying to migrate a server instance with 50 users out of 50 to a cloud instance with a license for 50 users. Fine, except I have an admin account on both sites.

The server instance admin account is local, the cloud instance admin account is tied to my atlassian account.

So the migration assistant complains I can only transfer 49 users. This would be fine if I could exclude the admin account on the server instance, but I can't see how.

How to solve this conundrum?

Sincerely,

Stein Haugan

[s_v_h_haugan · Accepted solution]

Found it! The email address for the server admin was different from what's on my Atlassian account. Making them identical made the complaint go away.

[Marc Koppelaar]

Hi @s_v_h_haugan 

You can make your own account on server the Jira admin adn disable/remove the local admin account.

Otherwise contact Atlassian via Atlassian Support and see if they can help you out, maybe with a temporary lager license tier on cloud.

[s_v_h_haugan]

If I understand your answer correctly, it would not have worked: I only have an admin account, no regular account (I don't use the instance myself). But see above, I got it to work.