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Hi! I'm trying to migrate a server instance with 50 users out of 50 to a cloud instance with a license for 50 users. Fine, except I have an admin account on both sites.
The server instance admin account is local, the cloud instance admin account is tied to my atlassian account.
So the migration assistant complains I can only transfer 49 users. This would be fine if I could exclude the admin account on the server instance, but I can't see how.
How to solve this conundrum?
You can make your own account on server the Jira admin adn disable/remove the local admin account.
Otherwise contact Atlassian via Atlassian Support and see if they can help you out, maybe with a temporary lager license tier on cloud.