Migrated users shown as "Former user (deleted)"

[Martin Groller]

I have the problem that only the users since the first migration run are displayed on the pages. All other users are displayed as “Former user (deleted)”. This is now causing problems with the authorizations of individual pages. How can the users be transferred correctly? Atlassian Guard is configured with MS Azure SSO. The users can log in, but they are not recognized in the page history or in the permissions of single pages.

First migration with a few users -> everything OK

After deleting spaces and a new migration run -> spaces OK, only the users of the first run are shown correctly; all ohters ==> “Former user (deleted)”

In the user managemant I can see all users as expected. The automatic user provisioning works perfectly. 

[Jessica]

Hi @Martin Groller 

Thank you for reporting this issue.
As of now, reading through your comment, it seems an issue that the Atlassian Account IDs are not matching the ones from the users logging in versus what is on our system in the products, so this is why they might be getting the permission issue, as those could be considered different users based on the Account IDs.

I was going to say that it needs a closer look at how things are on the site and the user's information that is not getting the permissions, how they were migrated, etc, and needs a support ticket for further investigation, but I can see that you already have an open request with our Migrations team on the MOVE ticket and you have added some additional valuable information there.

That said, we will continue the investigation in the MOVE ticket, and we can see a colleague is already assigned to the case and should reply to you soon there.

Regards,
Jessica