Microsoft Teams plugin showing blank screen.

Grant.Smith December 10, 2022

Hi all,

I recently added confluence cloud for Microsoft teams as a tab on our teams channel. After added an existing page from a public confluence space, all that appears is a blank screen. 

I thought it was a permissions issue but I changed all the pages to have anyone can view permissions. 

Has anyone else encountered this?

3 answers

1 vote
Jessica
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 26, 2022

Hello Grant, Roland

 

Are you still experience this issue on the Desktop and Web version? If only in one version, which one is having issue?

One of the things that could be impacting and displaying this behavior, would be an outdated version of the desktop version.

Could you confirm if you have the latest version (and let us know which one)?

Additionally, could you try clearing the cache for your Microsoft Teams app?

You can follow these steps from the Microsoft Tutorial - Clear the Teams client cache

If that is still an issue, could you confirm:

  • Which OS are you running on your device?
  • Are you trying to login from a bot, conversation or tabs?
  • Which version of Microsoft Teams is installed? 32bit or 64bit?
  • Which version of running OS 32bit or 64bit?

If this is also reproducible on the Web version as well, we would like to gather a HAR file, but that would probably need a ticket with us, so you can upload the file with us only. - That would require a site-admin to open a ticket on your behalf.

 

Regards,
Jessica

0 votes
Grant.Smith December 10, 2022

I got it to working.

Here is the workaround I used.

1. Signed out of confluence.

2. Added URL for the Confluence space to the Teams channel using Website tab on Teams.

3. Get a restricted viewing screen. 

4. Sign into Confluence on the website tab with the Confluence space.

5. Reload the Confluence Cloud tab. 

Tommo July 25, 2023

Where do you sign out of Confluence in the Microsoft Teams application?

0 votes
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 10, 2022

@Grant.Smith - hi Grant! Can you share a screenshot of what you're seeing?

Grant.Smith December 10, 2022

This shows up when I try to add the generic How-to article page that gets generated with a knowledge base space. 

confluence_teams.png

RolandFroebel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 23, 2022

I get the same blank page - with the Sign out button as Grant_Smith. After several logouts/logins attempts it works - but not constantly.

Like Dave Liao likes this
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 23, 2022

Good to know that re-logging in helps, but bad that that is the behavior. I'll escalate this to Atlassian Support.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events