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Microsoft Teams plugin showing blank screen.

Hi all,

I recently added confluence cloud for Microsoft teams as a tab on our teams channel. After added an existing page from a public confluence space, all that appears is a blank screen. 

I thought it was a permissions issue but I changed all the pages to have anyone can view permissions. 

Has anyone else encountered this?

3 answers

1 vote
Jessica Atlassian Team Dec 26, 2022

Hello Grant, Roland

 

Are you still experience this issue on the Desktop and Web version? If only in one version, which one is having issue?

One of the things that could be impacting and displaying this behavior, would be an outdated version of the desktop version.

Could you confirm if you have the latest version (and let us know which one)?

Additionally, could you try clearing the cache for your Microsoft Teams app?

You can follow these steps from the Microsoft Tutorial - Clear the Teams client cache

If that is still an issue, could you confirm:

  • Which OS are you running on your device?
  • Are you trying to login from a bot, conversation or tabs?
  • Which version of Microsoft Teams is installed? 32bit or 64bit?
  • Which version of running OS 32bit or 64bit?

If this is also reproducible on the Web version as well, we would like to gather a HAR file, but that would probably need a ticket with us, so you can upload the file with us only. - That would require a site-admin to open a ticket on your behalf.

 

Regards,
Jessica

I got it to working.

Here is the workaround I used.

1. Signed out of confluence.

2. Added URL for the Confluence space to the Teams channel using Website tab on Teams.

3. Get a restricted viewing screen. 

4. Sign into Confluence on the website tab with the Confluence space.

5. Reload the Confluence Cloud tab. 

0 votes
Dave Liao Community Leader Dec 10, 2022

@Grant.Smith - hi Grant! Can you share a screenshot of what you're seeing?

This shows up when I try to add the generic How-to article page that gets generated with a knowledge base space. 

confluence_teams.png

I get the same blank page - with the Sign out button as Grant_Smith. After several logouts/logins attempts it works - but not constantly.

Like Dave Liao likes this
Dave Liao Community Leader Dec 23, 2022

Good to know that re-logging in helps, but bad that that is the behavior. I'll escalate this to Atlassian Support.

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