LucidChart Login Loop

Patrick Hyland
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February 3, 2023

Upon inserting a lucid chart into a confluence page, this pop-up appears, successfully auto-logins in another tab, and then loops me back to this popup. How do I break this loop and insert my chart?Screen Shot 2023-02-03 at 1.41.28 PM.png

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James Mai
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December 19, 2024

I have the same problem with the Brave browser.

 

It is fixed by allowing cookies for abcxyz.atlassian.net/ particularly.

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Dale Matthews
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August 20, 2024

I am having this problem August 2024 and no solution yet???

We use Microsoft SSO for both Atlassian and Lucid

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IT Asset Management
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May 30, 2024

Same issues on my end.  I got one site logged in without issue and I'm seeing this on all the other's I've attempted.  I've tried clearing my cache and history to make sure it's using the login provide and it just loops.  Love some help on this one.

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David Grech Calafato April 23, 2024

I'm currently experiencing this issue. How did you solve this? 

Thanks in advance.

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Caroline Duval
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August 2, 2023

Have a user who is experiencing the same exact behavior except our Lucid is SSO'ed to Azure AD cloud

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Brant Schroeder
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February 4, 2023

@Patrick Hyland Welcome to the Atlassian community

Is your Lucid Chart acount using Google to login?  Do you use Google to login to Atlassian?  Are they different Google Accounts?

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