Knowledge Base

[Otis Hill]

Could you demo setting up a knowledgebase? I want to have a customer knowledgebase for documents. I do not want them to have visibility into sensitive information or access to other customers information. I want it to serve as a general knowledgebase for our customers.

[Kristian Klima]

Hi @Otis Hill 

This might help: How to build a product documentation solution in 30 minutes 

It's my article on building product documentation on Confluence.

(expansion on the article is here)

[Dan Breyen]

Hi @Otis Hill welcome the community.  I found this Confluence Knowledge Base community article which may help you out.  I like the suggestion of using JSM to provide a front end for the Knowledge Base.  You should be able to get away with the free license as you don't really need Agents if you're not answering Support questions but just providing information to them.

This article would give you some more information on the JSM/Confluence integration possibilities: Confluence & JSM 

Hope that helps.