JIRA related macros show __MSG_gadget.xxxxxxx

Hi Team!

I have come across issue with displaying macro, related to JIRA, titles in Confluence. They show __MSG_gadget.xxxxxxx instead normal name. It looks like issue with JIRA 7.X and gadgets. I have run SSLPoke from Confluence server to JIRA and connected successfully. Jira issues macro works normally.

Do you have any idea why those titles don't appear properly?

Regards,

Mariusz

1 answer

0 vote

Hi Mariusz,

Have you seen and tested this resolution yet? Perhaps it will help?

Let us know if you have or if you have any questions. 

Regards,

Shannon

Hi,

we don't have problem with gadgets in JIRA, but with macros in Confluence. Gadgets work properly. I have seen this article. Already added all certs to jira and confluence java's cacerts and to both keystores. Application links are working, there are no iptables rules on both servers.

Regards,

Mariusz

Thank you for confirming you went through the troubleshooting steps on that article, Mariusz. It could have still been related.

Can you now try the following? This seems to have resolved the same issue with Jira Issues Macros for other users:

If that doesn't work, can you please load the page with the broken macros and let us know what error messages you see in the Confluence Server Logs?

Regards,

Shannon

Hi,

I have completed all three tasks. None of them helped. As for the last suggestion those names are failing in menu "Other macros" not on the page itself. I have two more clues. Activity stream renders gadget.common.error.500 in preview. I have checked application links compatibility and I have a doubt if Confluence 6.2.4 and Jira 7.3.8 do have compatible links.

Regards,

Mariusz

Mariusz,

I suggest that we create a support ticket for this so we can have a better look at your logs.

I've created a support ticket and shared what we've already tried. Someone will have a look at it soon and let you know what we suggest to try next.

Once the issue is resolved, please feel free to come back here and share the resolution with the rest of the community.

Regards,

Shannon

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