JIRA related macros show __MSG_gadget.xxxxxxx

[Mariusz Piotrowski]

Hi Team!

I have come across issue with displaying macro, related to JIRA, titles in Confluence. They show __MSG_gadget.xxxxxxx instead normal name. It looks like issue with JIRA 7.X and gadgets. I have run SSLPoke from Confluence server to JIRA and connected successfully. Jira issues macro works normally.

Do you have any idea why those titles don't appear properly?

Regards,

Mariusz

[Maina_ Bennett]

For folks who may have tried everything above and still have an issue in Confluence, this may be the answer: https://jira.atlassian.com/browse/CONFSERVER-58080

[Shannon S]

Hi Mariusz,

Have you seen and tested this resolution yet? Perhaps it will help?

• How to fix gadget titles showing as _MSG_gadget

Let us know if you have or if you have any questions. 

Regards,

Shannon

[Mariusz Piotrowski]

Hi,

we don't have problem with gadgets in JIRA, but with macros in Confluence. Gadgets work properly. I have seen this article. Already added all certs to jira and confluence java's cacerts and to both keystores. Application links are working, there are no iptables rules on both servers.

Regards,

Mariusz

[Shannon S]

Thank you for confirming you went through the troubleshooting steps on that article, Mariusz. It could have still been related.

Can you now try the following? This seems to have resolved the same issue with Jira Issues Macros for other users:

• Rebuild indexes from scratch
• Clear plugin cache
• Flush All cache from General Configuration > Cache Management > Flush All

If that doesn't work, can you please load the page with the broken macros and let us know what error messages you see in the Confluence Server Logs?

Regards,

Shannon

[Mariusz Piotrowski]

Hi,

I have completed all three tasks. None of them helped. As for the last suggestion those names are failing in menu "Other macros" not on the page itself. I have two more clues. Activity stream renders gadget.common.error.500 in preview. I have checked application links compatibility and I have a doubt if Confluence 6.2.4 and Jira 7.3.8 do have compatible links.

Regards,

Mariusz

[Shannon S]

Mariusz,

I suggest that we create a support ticket for this so we can have a better look at your logs.

I've created a support ticket and shared what we've already tried. Someone will have a look at it soon and let you know what we suggest to try next.

Once the issue is resolved, please feel free to come back here and share the resolution with the rest of the community.

Regards,

Shannon

[Jörg T_]

Hi,

any solution found? I am having the same problem...

Best regards,

Jörg

[Mariusz Piotrowski]

Hi,

I don't remember if I managed to fix that. I have checked support ticket from Atlassian, but it doesn't have a resolution.

Mariusz

[Shannon S]

Hello @Jörg T_, @Mariusz Piotrowski,

I can see the last thing that we asked in Mariusz' support ticket was to try the following:

1. Go to  > Add-ons

2. Select All Add-ons from the drop-down list

3. Search for gadget

4. Making sure all plugins and plugins submodules (if any) is enabled (except atlassian-gadgets-shared-x.x.x.jar)

5. Remove the existing gadget external URLs from Confluence.

6. Reapply the gadget external URLs to Confluence

7. Clear off the browser cache.

8. Restart Confluence.

Mariusz - if you're still having an issue, would you be able to try that and let us know the results from that? We never heard back from you so I just want to make sure that you're not still having the issue.

Jörg, please feel free to try the same; we had looked through Mariusz' logs but nothing stood out, so this was the next step in troubleshooting.

Thank you for your help!

Regards,

Shannon

[Mariusz Piotrowski]

After one year I don't even remember which customer JIRA was that, so I don't know if I made above steps or not.

[Shannon S]

Alright, no worries, Mariusz! If you find yourself in this situation again, please go ahead and contact us via Support or on this thread and we can jump in where we left off.

Jörg, you can let us know the results of that test as well as any error messages you find in your logs when triggering the error in your browser, and we can take over from here.

Regards,

Shannon

[Jörg T_]

@Shannon S 

OK, now the Gadgets of JIRA display well...

Only the external Gadgets that point to Confluence itself show the described behaviour.

Any idea how to solve that? Can it have something to do with my iptables?

[Shannon S]

Jörg,

To confirm, the original issue was that your Jira gadgets in Confluence were showing this error, but now, the opposite is true, the Confluence gadgets in Jira are showing the error?

I would say to make sure you try following the article Fix gadget titles showing as __MSG_gadget in Jira server, and if that doesn't work, you might need to raise a new question in the Jira collection, or with the Support Team, because we need to take a look at your logs. I want to make sure we keep this thread on the same topic as the original problem that Mariusz was experiencing.

Regards,

Shannon

[Jörg T_]

@Shannon S 

You are right: the JIRA Gadgets were fixed after I corrected the base URL in External Gadgets (I missed that after changing the base URL of JIRA).

For the confluence gadgets: it was fixed after restart of Confluence.

So everything works now. Thanks a lot!

[Shannon S]

Jörg,

Happy to hear the article resolved your issue! And thank you for giving that feedback to us. 🙂

Take care, and have a pleasant weekend.

Regards,

Shannon