Is anyone having an issue with the macro @Mention?

When I try to use it for a new user, then it is not allowing me to mention them. The @Mention works for our other users though.

6 answers

1 accepted

Here was our answer: We did a re-index for the product, and it corrected the @mention macro.

Hi! Do you use external user management? If yes, a user directory sync might solve the problem!

Have you checked "Browse Users" under "Global Permissions" and made sure that the correct groups are added?

We did a re-index for the product, and it corrected the @mention macro.

We did a re-index for the product, and it corrected the @mention macro.

Hi Manessa,

The mention feature rely on Confluence's index. If we have a malformed index, we can have problems trying to find users when we use such feature. This problem usually happens after an upgrade or a Confluence that is running for a long time. To fix the problem, we need to do a rebuild of content indexes from scratch.

I hope this helps.
WZ

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

902 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you