Is anyone having an issue with the macro @Mention?

When I try to use it for a new user, then it is not allowing me to mention them. The @Mention works for our other users though.

6 answers

1 accepted

This widget could not be displayed.

Here was our answer: We did a re-index for the product, and it corrected the @mention macro.

This widget could not be displayed.

Hi! Do you use external user management? If yes, a user directory sync might solve the problem!

This widget could not be displayed.

Have you checked "Browse Users" under "Global Permissions" and made sure that the correct groups are added?

This widget could not be displayed.

We did a re-index for the product, and it corrected the @mention macro.

This widget could not be displayed.

We did a re-index for the product, and it corrected the @mention macro.

This widget could not be displayed.

Hi Manessa,

The mention feature rely on Confluence's index. If we have a malformed index, we can have problems trying to find users when we use such feature. This problem usually happens after an upgrade or a Confluence that is running for a long time. To fix the problem, we need to do a rebuild of content indexes from scratch.

I hope this helps.
WZ

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

368 views 2 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you