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When I try to use it for a new user, then it is not allowing me to mention them. The @Mention works for our other users though.
Hi Manessa,
The mention feature rely on Confluence's index. If we have a malformed index, we can have problems trying to find users when we use such feature. This problem usually happens after an upgrade or a Confluence that is running for a long time. To fix the problem, we need to do a rebuild of content indexes from scratch.
I hope this helps.
WZ
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