Is Confluence available under Jira Service Management portal?

[Printronix Support APAC]

Hi Team,

Currently external partners are given access to log into partner portal, with options made available to them such as service tickets. However, we need to confirm if Confluence can be made available when external partner log into the portal? Is there a way to link portal in service management with Confluence option?

Thanks,

Printronix team

[Angélica Luz]

Hello @Printronix Support APAC,

Thank you for reaching out to Atlassian Community!

It’s possible to link a Confluence space to a Service Management project, so customers will be able to view articles in the customer portal.

The articles will be available for any customers with permission to the project.

For more details, please check the documentation below:

• Set up a knowledge base so customers can serve themselves

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica