Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Inability to add / invite user in confluence

Hello,

I currently have 8 users in my confluence & Jira (Both cloud version), and my limit is of 10 user for each system.

Since a few days, I am unable to invite or add people to Confluence or Jira.

In the past, it has been working fine.

Anyone else having this issue?

 

Thanks

1 answer

1 accepted

0 votes
Answer accepted

Hello @Parvez Soobhany,

Welcome to Atlassian Community!

Just for a better understanding of the issue, I would like to make some questions.

What error message appears when you try to invite the user?

Can you please check on the developer tools on your browser and verify if it shows any other error on the console tab?

Is it happening with only one email address? Have you tried to invite another user?

Regards,
Angélica

Hello ,

I have tried with different email & different domains and still does not work.

Error message and Console message are as follows:

shotW1792 (2).png

shotW1793.png

Thank you for the details, Parvez.

Are you adding users directly from the Cog icon > User management > Invite users?

Are you adding them on the role Basic, Trusted, or Site administrator?

Can you test adding them on the Basic role and uncheck all product access to check if they will be invited?

After that, you can go to their profile and add the default groups so they can access Jira.

Hi,

I attempted all the roles but did not work.

The solution  of adding as basic role with all unchecked and then giving access via profile seems to work.

 

Thanks

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

146 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you