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Importing 10GB confluence size backup

Abdel
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February 20, 2024

we have tried to import site/space restore with 10GB our backup to the cloud several times and it did not work. Can you check on your end why?

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Barbara Szczesniak
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February 20, 2024

@Abdel Welcome to the Atlassian Community!

You have asked your question to the community of users helping other users. We cannot access your site.

You have not indicated the plan that you are on, but, if you have a 10GB space to import, you cannot be on the free plan, which means that you should have access to support from Atlassian. You can start at this page: https://support.atlassian.com/contact/#/ 

If you have further questions, please feel free to ask here, and we will do our best to help you out.

Abdel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 20, 2024

Thank you Barbara, we are currently on a trial period. I  will reach out to support! Thank you

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