Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Import Space from other confluence account

Hi,

I exported a space as an xml file fron account #1 on confluence.

I want to import it on account #2 on confluence.

I read all tutorial and followed instructions.

Here is the error I face every time I try.

Space import error.PNG

1 answer

0 votes

Hi @olgaptashuk 

As the error isn't really saying much, I think it's best to contact Atlassian directly via support.atlassian.com/contact/

They'll be able to check the logs and inform you why exactly you're seeing this issue and hopefully fix it for you as well.

Kind regards
Jorden

Thanks for your reply. I contacted Support but they referred me to here, since I have free account. I guess people with free account are only eligible to this forum.

I wanted to Import Space to my corporate account to that to later on subscribe to confluence paid service from there. I do not have paid account yet, but I'm about to have it.

The Space which I have created on my Free account must be somehow transferred. Maybe I shall pay for Confluence first and then do it. 

Hi @olgaptashuk 

Mm, some things you can check before paying:

  • What is the size of the space export?
    • Free plans only have 2GB of storage, so importing large spaces may cause a problem as the storage limit may be reached. This is likely to happen when you have a lot of attachments in a space on a free plan.
  • Does another space with the same key already exist?
    • As space keys are unique, if the imported space has a key that conflicts with an existing space on the site, this will also throw an error.

It's unfortunate that you were referred to the community for this error however, as we have no further info about the error. 

If you do end up paying and the issue is resolved, please let us know what it was :)

Kind regards
Jorden

PS: you can always start a trial version before paying to already test out the features and prepare the instance :)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

109 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you