Images not displaying when importing word documents to confluence

[OliverD]

When using the word document import option I am not able to view pictures from the document. Will instead be shown a "Inline Extenstion" icon

I have tried the troubleshooting steps of converting the document from .docx to .doc but have had no luck. 

Is anybody able to help with this?

[OliverD · Accepted solution]

To import a word document while keeping it's pictures, after selecting the import word document feature you will need to choose the "Import as new page in current space" option. 

Previously I was choosing the "Replace" option as I wanted the file to be automatically set as a child of another page, however this option does not currently work. 

A support ticket has been raised to rectify this here

[James Dellow]

Do you know if the page is importing into the old or new editor?

(How can you tell? See https://confluence.atlassian.com/confcloud/confluence-cloud-editor-roadmap-967314556.html#ConfluenceCloudEditorRoadmap-Howdoyouknowwhicheditorapageuses? )

[OliverD]

It looks to be the new editor,

[OliverD]

Hey @James Dellow , do you know if there's anything else I can do to get this working? Would be much appreciated

[James Dellow]

Testing in my instance, it imports into the old editor so I can't replicate this issue. But since we know that the new editor support inline images as custom emojis, the issue could be related to that. I'd suggest raising a support ticket.

[shweta singh]

Hey @James Dellow  I am trying to import doc file which has pictures logo text, but not imported successfully and also with distorted format. Please help how I can fix it. 

[James Dellow]

@shweta singh sorry, I can't help (I'm tagged as a community leader, but I don't work for Atlassian). I'd suggest raising a support ticket in this instance.