I've connected Talkdesk using an API, but it does not pull any data

[Michael Thomas]

I have an API token authentication with Talkdesk, it is supposed to allow searching my Confluence KB from the Talk Desk App, but I canot get it to synch. Is there a security setting I am missing, is there any way to determine what the link status is?

[Dave Rosenlund · Accepted solution]

I'm guessing you've already seen this Talkdesk documentation on the topic, @Michael Thomas?  If not, I hope it helps.

If that's nothing new, I suggest opening a support ticket with Talkdesk.

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Then again, maybe someone who's been down this path already will see this and be able to help—which I am sure is what you were hoping. But, I suspect (educated guess) you'll get quicker results working with Talkdesk.

Hope this helps,

-dave

[Michael Thomas]

Disregard, it appears to have resolved itself after changing the URL of the Confluence KB and adding the correct space name. 

[Dave Rosenlund]

Glad you were able to figure it out so quickly, @Michael Thomas   👍

[Dave Rosenlund]

P.S. Welcome to the community!