I have exceeded the maximum numer of users, but only have 10 active users

[Matthias Verbeke]

Dear,

I get below error message when tyring to edit a page in Confluence:

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This Confluence installation is not licensed for additional users

You have exceeded the maximum number of users for your license. You will still be able to view content, but in order to create or edit content, you must reduce the number of active users in the installation.

There are two ways to reduce the number of active users:

• Disable users
• Delete users

To disable or delete a user, visit the Users page then search for their name. After following the appropriate link you can choose the 'Remove' or 'Disable' option

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I have checked the users page and I only have 10 active users at the moment, all others are disabled. I was wondering if someone could help me understand how that's possible.

Kind regards,

Matthias Verbeke

[Daniel Eads]

Hi Matthias,

It might be worth confirming what's in the database. You can run this SQL statement to see all the active accounts:

SELECT *
FROM cwd_user
WHERE active = 'T';

Let me know how many rows are returned by this query!

Thanks,
Daniel

[Nic Brough -Adaptavist-]

Could you show us the list of users in full?  (Feel free to obscure all the human names it displays, we're only interested in "system" users and the state of the accounts)

[Matthias Verbeke]

hi,

Thanks for your reply, please find the list of users above.

Kind regards,

Matthias

[Matthias Verbeke]

Hi,

Is there any update on this. It's quite a blocking issue at the moment.

Kind regards,

Matthias