I can't access new help center in jira.

[Service Desk]

I tried to access through this procedure but i failed, i don't see this project setting, then i can go to portal setting

Any one who knows, please i need your assistance

1. Go to Project settings > Portal settings

2. Click on View and customize under Look and feel

3. Toggle on the new experience under Try the new help center

[Manon Soubies-Camy _Modus Create_]

Hello @Service Desk and welcome to Community!

This is for Jira Cloud only, are you sure you have a Cloud instance? Is your Jira URL https;//<yoursitename>.atlassian.net?

- Manon

[Service Desk]

Hello @Manon Soubies-Camy _Modus Create_, Thank you for responding from my question.

Yes I use jira cloud and my url is in this format https;//<yoursitename>.atlassian.net

[Manon Soubies-Camy _Modus Create_]

Hi @Service Desk,

Ok, are you a Jira administrator then? See here:

As a Jira administrator, you can brand the help center