I added gliffy but not able to save second times on confluence

shashibhushan_tivari
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January 8, 2025

 

I added Gliffy on confluence and able to save first time.

next time i tried to save Gliffy after editing. It is showing below message. 

We're having trouble connecting to your Confluence instance at the moment. Therefore, we are unable to publish your diagram at this time. "

I tried the same process several times and for several days.cf.PNG

1 answer

1 vote
Valerie Knapp
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January 8, 2025

Hi @shashibhushan_tivari , welcome to the Atlassian Community and thanks for your question.

Please open a support ticket to Gliffy, https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support , who should be able to assist you.

Best wishes

Samie Kaufman - Your Gal at Gliffy
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2025

Hi @shashibhushan_tivari

+1 to this rec from Valerie! I'm not aware of any active issues, so I'd love for our support team to have the opportunity to troubleshoot with you. You can also email the team at support@gliffy.com. :) (I'm Gliffy's PM!) 

Like Valerie Knapp likes this

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