I added Gliffy on confluence and able to save first time.
next time i tried to save Gliffy after editing. It is showing below message.
" We're having trouble connecting to your Confluence instance at the moment. Therefore, we are unable to publish your diagram at this time. "
I tried the same process several times and for several days.
below steps work for me.
To avoid getting this message you could Publish the Confluence page before creating a Gliffy diagram.
The current workaround for the message:
Yes, these steps worked for me too! Thanks!
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Hi @shashibhushan.tivari and @Aditya Sheshadri ! If you haven't yet, I'd still love for you to email our support team about the problem you encountered so that we can get more information and investigate ways to reduce this error. That email is support@gliffy.com. Thanks so much!
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Hi @shashibhushan.tivari , welcome to the Atlassian Community and thanks for your question.
Please open a support ticket to Gliffy, https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support , who should be able to assist you.
Best wishes
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+1 to this rec from Valerie! I'm not aware of any active issues, so I'd love for our support team to have the opportunity to troubleshoot with you. You can also email the team at support@gliffy.com. :) (I'm Gliffy's PM!)
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I also faced the same issue. Please let me know the solution to this.
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Hi Aditya! Would you please email our support team at support@gliffy.com so that we can get some info from you and start troubleshooting? Thanks!!
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