I added gliffy but not able to save second times on confluence

shashibhushan.tivari
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January 8, 2025

 

I added Gliffy on confluence and able to save first time.

next time i tried to save Gliffy after editing. It is showing below message. 

We're having trouble connecting to your Confluence instance at the moment. Therefore, we are unable to publish your diagram at this time. "

I tried the same process several times and for several days.cf.PNG

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shashibhushan.tivari
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January 9, 2025

below steps work for me.

To avoid getting this message you could Publish the Confluence page before creating a Gliffy diagram. 

The current workaround for the message:  

  1. When the error occurs click Ok on the error 
  2. Click the Back to Confluence button 
  3. Click the Close without Saving button 
  4. Publish the Confluence page 
  5. Open the diagram in the Gliffy Editor again. You should still see your unsaved changes, Gliffy autosaves any changes every 30 seconds. 
  6. Save the diagram. 
Aditya Sheshadri
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January 9, 2025

Yes, these steps worked for me too! Thanks!

Samie Kaufman - Your Gal at Gliffy
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January 10, 2025

Hi @shashibhushan.tivari and @Aditya Sheshadri ! If you haven't yet, I'd still love for you to email our support team about the problem you encountered so that we can get more information and investigate ways to reduce this error. That email is support@gliffy.com. Thanks so much!

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Valerie Knapp
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January 8, 2025

Hi @shashibhushan.tivari , welcome to the Atlassian Community and thanks for your question.

Please open a support ticket to Gliffy, https://marketplace.atlassian.com/apps/254/gliffy-diagrams-for-confluence?hosting=cloud&tab=support , who should be able to assist you.

Best wishes

Samie Kaufman - Your Gal at Gliffy
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 9, 2025

Hi @shashibhushan.tivari

+1 to this rec from Valerie! I'm not aware of any active issues, so I'd love for our support team to have the opportunity to troubleshoot with you. You can also email the team at support@gliffy.com. :) (I'm Gliffy's PM!) 

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Aditya Sheshadri
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January 9, 2025

I also faced the same issue. Please let me know the solution to this.

Samie Kaufman - Your Gal at Gliffy
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2025

Hi Aditya! Would you please email our support team at support@gliffy.com so that we can get some info from you and start troubleshooting? Thanks!!

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