Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to render HEIC images in a Confluence page?

I'm using an iPhone to take pictures, and a MacBook Pro to add images to a Confluence page. 


How do I make iPhone images render on a confluence page rather than getting this: 


Screenshot 2019-09-10 at 08.15.33.png(I've copied the image from, but the issue is the same and there has been no progress on it since Feb 2019) 



1 answer

0 votes

Hi Ellie,

Welcome to Atlassian Community. It's nice to meet you.

I've encountered this same issue myself in a variety of places while sharing images from my iPhone. It appears that it's not converting Live Photos properly to a readable image file. I've not only encountered this in Confluence but on Slack, and a variety of 3rd party apps from the App Store.

My workaround for this is to disable the Live Photo on the image that I want to attach. Instructions can be found on Apple's website: Edit Photos and Videos

  1. Open the Live Photo.
  2. Tap Edit.
  3. Tap the Live Photo button at the top of the screen, turning off the Live Photo functionality.

You can then upload the image from your iPhone, and you'll see it is now a .jpg file.

You can go back into the photo later if you want to switch back on the Live Photo functionality.

Let me know if you have any trouble with that!



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

402 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you