How to fix "fail to fetch" error in editing the page?

[YejinMoon]

Hi, 

When I try to edit the page which I have authority to edit, 

the page pop up always said me "Fail to load page" and "Failed to fetch". 

What should I do to solve the error?

I have to eidt the page as soon as possible.

[Fabio Racobaldo _Herzum_]

Hi @YejinMoon ,

try to clean browser cache first and retry. If the issue persists, please try with a different browser? 

Fabio

[YejinMoon]

I retried after I cleaned my browser, but it does not worked.

And I tired woth other browser but it was same. 

[YejinMoon]

@Elelta D Oh, I cannot use incognito tab because my company does not allor that browser mode. 

[Elelta D]

Hello @YejinMoon 

Can you tell me if this issue occurs on other pages or is it limited to one page?

If you log into Atlassian in incognito mode and try to edit it, do you see the error?

I also see that you have listed your product plan as premium, in this case, you would be eligible to contact support by opening a ticket here: https://support.atlassian.com/

Best,

Elelta

[YejinMoon]

I occurs on other pages , too. 

I cannot edit all pages, even the pages that I created. 

Whenever I click the edit icon, fail message pops up.

[Elelta D]

Can you please try to edit in an incognito tab? it sounds like this may be an issue that is browser specific.

[YejinMoon]

Isn't there any solution guide to solve the problem  without making tickets? I don't know how to make ticket and where I can make ticket to get support. 

[YejinMoon]

@Elelta D Oh, I cannot use incognito tab because my company does not allor that browser mode. 

[Elelta D]

Could you share your company confluence url here? we can then help you open a ticket

[YejinMoon]

Thank yo. it's adgear.atlassian.net