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How to contact Confluence customer support team

Is there any way to directly contact the customer support team

I need help in integrating the Confluence tool to salesforce for better search functionality

In short - My Requirement is whenever I search some documents in salesforce, in the backend the system should go to the confluence tool and fetch the documents and display them in the salesforce, I don't want to store documents in the salesforce rather I want to store ib confluence, 

 

Any quick help or guidance would be highly appriciated

2 answers

1 accepted

1 vote
Answer accepted
Callum Carlile Community Leader Mar 26, 2021

@Manjunath SC If you go to the link that @Vero Rivas posted and under 'What can we help you with' select Technical Issues and Bugs, an additional dropdown will be shown and you can select your Confluence site from this list.

As you are not raising a bug, but are asking for some assistance, you should then select Level 4 ("issue or question") under the What is the impact to your business? dropdown.

This is one of the only ways to contact Atlassian for technical support, and they should be able to help you with your question

Helllo @Callum Carlile 

Thanks for the reply, 

I have followed exact same steps which you have provided in the above feed, I am not getting the option "issue or question", after I select the confluence site option, I am getting the same two options   "Explore community" and "View Documentation" , 

Could you please be more specific, It would really help!!

Below is the snapshot 

Submit a Request in Altessian.JPG

Callum Carlile Community Leader Mar 26, 2021

Ah this is because you're on the free plan - at the bottom of your screenshot, it says

"Confluence Free comes with community support. Upgrade to a..."

You only gain access to one-on-one Atlassian support when you are using a paid subscription plan unfortunately

Like Manjunath SC likes this
Callum Carlile Community Leader Mar 26, 2021

No worries @Manjunath SC ! Feel free to hit the Accept Answer button, as this might be helpful for other users with the same question

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1 vote
Vero Rivas Community Leader Mar 25, 2021

Hi @Manjunath SC 

   Get in touch via the Atlassian support page

   https//support.atlassian.com/contact 

Cheers

Hello Vero Rivas

Thanks for the reply, 

But i have already gone through the the link which you have given but it did not help

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