Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to contact Confluence customer support team

Is there any way to directly contact the customer support team

I need help in integrating the Confluence tool to salesforce for better search functionality

In short - My Requirement is whenever I search some documents in salesforce, in the backend the system should go to the confluence tool and fetch the documents and display them in the salesforce, I don't want to store documents in the salesforce rather I want to store ib confluence, 

 

Any quick help or guidance would be highly appriciated

2 answers

1 accepted

1 vote
Answer accepted

@Manjunath SC If you go to the link that @Vero Rivas posted and under 'What can we help you with' select Technical Issues and Bugs, an additional dropdown will be shown and you can select your Confluence site from this list.

As you are not raising a bug, but are asking for some assistance, you should then select Level 4 ("issue or question") under the What is the impact to your business? dropdown.

This is one of the only ways to contact Atlassian for technical support, and they should be able to help you with your question

Helllo @Callum Carlile _Automation Consultants_ 

Thanks for the reply, 

I have followed exact same steps which you have provided in the above feed, I am not getting the option "issue or question", after I select the confluence site option, I am getting the same two options   "Explore community" and "View Documentation" , 

Could you please be more specific, It would really help!!

Below is the snapshot 

Submit a Request in Altessian.JPG

Ah this is because you're on the free plan - at the bottom of your screenshot, it says

"Confluence Free comes with community support. Upgrade to a..."

You only gain access to one-on-one Atlassian support when you are using a paid subscription plan unfortunately

Like Manjunath SC likes this

No worries @Manjunath SC ! Feel free to hit the Accept Answer button, as this might be helpful for other users with the same question

Like Manjunath SC likes this
1 vote
Vero Rivas Community Leader Mar 25, 2021

Hi @Manjunath SC 

   Get in touch via the Atlassian support page

   https//support.atlassian.com/contact 

Cheers

Hello Vero Rivas

Thanks for the reply, 

But i have already gone through the the link which you have given but it did not help

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

Confluence Mythbusters: Does Atlassian even use Confluence?

Hi, Confluence collaborators! As part of #Confluence-Collaboratory month, we’ve created a very special Mythsbusters segment, where we're dive into an interesting myth and uncover the truth behind i...

1,366 views 7 28
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you