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How do I manage unlicensed Users?

Noemi Degasperi
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March 7, 2024

Hi,

if we deleted an Account in the Atlassian Administrator part. How can I make the account "invisible" or at least unrecognizeable also in the history of sites?

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Alex Koxaras _Relational_
Community Leader
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March 7, 2024

Hi @Noemi Degasperi and welcome to the community,

If you delete a managed account in cloud, this user will appear as "Former User" erasing all connection to its name. You will not be able to restore it if this account is permanently deleted. 

Noemi Degasperi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 7, 2024

Hi @Alex Koxaras _Relational_ thank you for your quick answer.

We already deleted this account and it doesn't appear in the user list anymore.

But in many confluence pages (in the history of the pages) it appears the account as a "unlicensed user" (but incl. name of the person plus foto).

We would like to change this, so that the person behind the deleted account isn't recognizeable anymore.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

You have to wait till the user is deleted completed. If you see the user as "under deletion", then the user is not yet deleted.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

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