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How do I get around too many redirects when I've already cleared my cache/cookies?

I am trying to log on to my company's Confluence cloud and I continously get the error that the site has redirected me too many times (ERR_TOO_MANY_REDIRECTS).  I have followed the suggestion to clear my cookies (multiple times) and I continue to get this error.  Any other suggestions? Are there other local settings that I should be checking?

2 answers

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Brant Schroeder Community Leader Sep 29, 2021

If you are not using Chrome can you let me know what browser you are using?

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Brant Schroeder Community Leader Sep 29, 2021

@Tricia Good Welcome to the Atlassian Community

Are you using Chrome?  I have seen this as an issue in Chrome when a user is logged into the browser with their Google account.  If you use a different browser do you have this issue?

@Brant Schroeder  I'm having the same problem. It seems to be linked to my Google account, because it works in an incognito window. It has only happened since I switched to a new laptop (worked fine on the old one). And it works in Chrome if I use a different Google account. Any suggestions would be appreciated.

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