How do I fix our editing issues

Robin-Keith Green September 15, 2023

I am having issues with editing my pages. Once I go in to edit a page that I have already been working on, the information seems to have disappeared. How do I fix this issue?

3 answers

Sumit Uniyal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 2, 2023

Hi @Robin-Keith Green 

This could be due to an unpublished draft version causing the issue, in order to resolve this issue could you please click on Revert to last published version option ?

Please follow the below steps.

  1. Open the page in edit mode, you will see your blank page.
  2. Click on the 3 dots just beside the close button.
  3. Click on Revert to last published version option.

Here is an excerpt of our documentation that talks about this topic:

Screen Shot 2020-04-15 at 18.33.48.png

Regards,
Sumit Uniyal

Sumit Uniyal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 5, 2023

@Robin-Keith Green Upon further this behaviour has been identified as a bug and we have the below bug ticket opened for this:  https://jira.atlassian.com/browse/CONFCLOUD-76691.

As a workaround, you need to publish the page and then move the page to the previous version.

Regards,
Sumit Uniyal

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Laura Campbell _Seibert Media_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2023

Hi @Robin-Keith Green Did you by chance migrate the content from the old editor to the new? I have experienced a similar problem where after updating to the new editor the content is visible from the published view, but the edit view is empty.

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 15, 2023

Hi @Robin-Keith Green , without actually seeing this in person, it would be very difficult to troubleshoot here. I have never had an issue with data being lost with Confluence to the best of my recollection. It should be auto saving.

Are others experiencing the same problem? Does this happen on all pages or maybe a specific one? Are you using any add-ons that might be contributing to your problem? When you say the information disappears can you be more specific? Does everything disappear that you've added during the edit session? Is the page published or is it still a draft?

As you can see, there are a lot of questions and not really any answers so I apologize for that.

Robin-Keith Green September 15, 2023

Same with me, never had this issue before. 

It seems to just be the one page that is published, that we picking up the issue on. The information shows when we on the specific Confluence Space, but as soon as you try to edit the page the information is completely gone (no longer visible). 

We have made a copy of the page, and the information is showing when we edit that page (but not on the original one).

We have not added any add-ons that I am aware of.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 15, 2023

Quite bizarre for sure. There's definitely something part about this page especially since you're able to copy it and reproduce it. Are there any macros in the page? Just wondering if there's something odd going on with a specific macro. Given that you are on free instance, and don't have access to Atlassian support, I have flagged this in hopes that someone might be able to have a look. In the meantime, my only suggestion would be to start fresh with a new page.

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