How can I have all portal submissions be visible to portal submittors?

[Myranda C]

Hi :)

I have a private service management portal that can only be accessed by my company's domain. I want everyone within my company to be able to see all history of tickets submitted to the portal. How can I set this up? Does this require a specific plan? I am currently on the free plan but considering upgrading.

[Cyrille Martin]

Hi @Myranda C

Do you mean, you what all your customers to see all the support ticket raised by anyone in the company from the support portal ?

If yes, you can use the Organization, and put all the customer in one organization : https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/ 

Regards,

[Myranda C]

Yes, that's exactly what I'm looking for!.. thank you so much for your help!