Health Check Fail

[Eugenio Calderon]

How to solve "Confluence has an enabled internal user directory, however its administrator account does not exist or is disabled"

[Francesc Arbó]

Hi @Eugenio Calderon,

check the following link to resolve your problem: Health Check: Internal Administrator User

[Eugenio Calderon]

Thanks @Francesc Arbó,

Yes, I checked that link. But is still unclear to me what to do. Because all the users seem to be created at the external directory by default.

Apologies, my question was a bit lousy.

[Francesc Arbó]

Hi @Eugenio Calderon,

according the error message, there's a problem with the admin account.

• Is your confluence linked to a Jira?
• When you say "all the users  seem to be created at the external directory" is this external directory the Active Directory or is a Jira Directory?
• Is this external directory before the internal user directory in the Users Directories list or it's placed after?

[Eugenio Calderon]

Thanks a lot for your help @Francesc Arbó,

Yes: Confluence is linked to JIRA. So users are created at JIRA directory and this one is listed before the Internal Directory.

So to create a user at the Internal Directory, should I move that directory to the first place, then create user and then move it down again?

[Walter Justet]

were you able to solve this?

[Eugenio Calderon]

Unfortunately not. By myself at least. We moved the admin to an expert and I have no further access.