Getting an error when linking an image URL on a Confluence Page

[Kavika Karshan]

I get this error message after posting an uploaded image as a link

{"error":{"code":"JwtAuthoriser:TokenExpiredError","title":"Token verification failed: jwt expired","href":"https://api.media.atlassian.com#UnauthorizedError"}}

Any help with this ?

Thanks

Kavika Karshan

The University of Adelaide

[Angélica Luz · Accepted solution]

Hello @Kavika Karshan,

Welcome to Atlassian Community!

The issue that you are facing was reported as a bug. You can find more details on the link below:

• JWT token expiring for images on Media Server

Please, click on "This affects my team" and also watch to receive updates about the bug.

There is a workaround that can be applied by our support team, but it requires a ticket, so please, ask your site administrator to create a ticket on support.atlassian.com/contact and add you as a participant, so you can share with them the details of the issue and the affected pages.

Regards,
Angélica