We have a new starter who has been given access to Confluence and their account has been set up and is active. When I try to search for this user, they are returned in the search results but as soon as I click on that user I get an error. Please can someone help as I need to tag this user on various Confluence pages but am unable to as when I use the @ and start to type in their name, they are not returned. Thanks.
Welcome to Atlassian Community. It's nice to have you join us. I'm happy you reported this to us. Can you show me a screenshot of the error?
We may need to have a deeper look at your Cloud site. For that, you can raise a ticket with our Cloud support team provided you're a site admin or one of the primary contacts. If you have any trouble, please let me know, and I can help get the ticket created.
Thank you, and take care!
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