Forgot password, old mail address, not able to add a new admin

[Lena Brunk]

Hi,

my team colleague forgot to change her mail address and was logged out of Conluence recently. Unfortunately, she also forgot her password and cannot restore it, since the activation code goes to her old mail address.

I've tried to invite her to our site by selecting "add people" and entering her new mail address - without success.

Has anyone else experienced something like this or knows what to do?

Thank you!

Lena

[Joshua Sneed Contegix]

Hi Lena,

Speak with support: https://support.atlassian.com/contact/.

Cheers!

[Lena Brunk]

Hi Joshua,

thanks for the quick answer!

I don't think I can contact the support, since we are working with the free version..:(

Cheers

Lena

[Joshua Sneed Contegix]

Hi Lena,

This is an Atlassian Access problem, not a Jira/Confluence problem. Please contact support instead of guessing. Cheers!