Failed to Load copied PDF from confluence

Mariana January 22, 2025

I need to copy a row from confluence table and set it in jira issue. but when I copy paste the row from confluence to Jira issue if it contain an image or a PDF I'm always getting failed to load. any idea how to solved the issue?

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1 answer

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Lucas Modzelewski _Lumo_
Atlassian Partner
January 22, 2025

Hi @Mariana , welcome to the Atlassian Community!

It seems this issue might be related to the content type, and multiple users have already reported it: https://community.atlassian.com/t5/Jira-questions/We-don-t-recognise-the-format-of-a-file-you-added-or-the-data-in/qaq-p/2840926 

Some users mentioned that switching to a different browser resolved the issue for them.

I just tested this on Chrome, and I’m encountering the same problem - both with images and inline images. :(

Mariana January 24, 2025

Hi @Lucas Modzelewski _Lumo_  my whole team is using Chrome browser, any idea if there is a solution to fix it in Chrome?

Mariana January 30, 2025

@Lucas Modzelewski _Lumo_  i Just tried it on firefox and same issue is happening

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