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Errors Attaching HTML files and receive "invalid response received from server" error

We recently did an update to Confluence and now cannot attach HTML files to pages.  I have attempted to use HTML files that were attached previously and receive the error "Invalid response received from server".  When downloading the attachment it opens without problem. 

1 answer

0 votes
Brant_Schroeder Community Leader Sep 19, 2019

Laura,

  Is it only html files or are other files not attaching?  Are all methods to attach a file not working drag and drop, browse, etc.?  What version did you upgrade from and what are you on?  Are you using a SSO solution?  Is there anything being generated in your error logs?

I have tried drag and drop as well as browsing - with drag and drop I receive the message above - with browse the security feature on our system kicks me out.  We updated to version 6.15.7, build number 8100.

I believe that this is an error with the html document itself - When loading other html documents they load just fine.  

Brant_Schroeder Community Leader Sep 20, 2019

Since it is a single HTML file what is the difference between it and other files?  Does it have JavaScript in it that could be causing the issue?

I am working with the document author to determine the cause, I will follow up as soon as I have information from them.

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