Error when trying to transition from Review to Approved

[Sara Alin]

This problem started about a week ago and it has never been a problem before

Now we nor our customer can approve any documents any longer as we are getting a GraphQL error when trying to transition from Review to Approved 

[Bhanu KN · Accepted solution]

Hi Sara, 

Hope you are doing well. The error could be because:

The user might no longer have relevant permissions to transition the issue or one or more of the workflow post functions/validators set on that transition are failing. 

Please check for any recent changes in the permissions or Workflow. 

Let me know if this helps. 

Good day :)

Bhanu

[Sara Alin]

Hi Bhanu,

Thanks for you response.

Yes it was the problem and we had to add the "Workflows for Confluence Cloud" user with "Can edit" privilege's in our overall external structure.

Have a nice day!

/Sara

[Craig Willson (AppFox)]

Hi Sara, 

I'm part of the team behind the Workflows for Confluence app. 

First of all, thank you for raising this, and we're sorry to see you ran into this issue. @Bhanu KN is exactly right, and a huge thank you for replying to this so quickly, Bhanu! We're glad to see it's now working for you.

If you have any further questions about Workflows or require assistance, please don't hesitate to reach out to our support team - we'll be happy to help!

Have a great day!

Best wishes,

Craig