Error when trying to mark tasks as completed

[Anna Linnebacher]

Hi there,

I have an issue completing tasks in my Confluence space. 

Interestingly, for the first newer task it works. For two older tasks, I keep getting the error message from the screenshot attached. I've actually had this issue for weeks/months.

Can anyone assist here? 

[Anna Linnebacher]

.

[Barbara Szczesniak]

@Anna Linnebacher 

• Are you marking the task as completed on the page it appears on? The page may have been restricted for you in the meantime. (if this can affect your ability to mark a task?)
• Are the newer and older tasks on the same page?
• Have you tried opening your tasks list on the Home page and marking them there?

[Anna Linnebacher]

Hey @Barbara Szczesniak 
1) I'm the Admin of the Space, so the page is not restricted. The tasks that can be marked completed are on the same page so can't be a restriction topic.
2) Same page
3) I could mark them completed on the Home page, but they still appear as open on the task summary page of my space :(

[Barbara Szczesniak]

@Anna Linnebacher Your answer to #3 makes me think this is something that Atlassian Support needs to help you with. I've added what I think is the tag to get their attention on this post, but you may want to open your own support request. 

[Shannon S]

Hello, @Anna Linnebacher

Thanks to @Barbara Szczesniak for flagging this. We'd like to investigate the problem, so I raised a support ticket on your behalf.

Please check your email and approve our data access request, and please reply to the support ticket with:

1. The affected task
2. A link to the page that contains the task
3. A link to the space task summary

Thank you for your help!

Shannon S 

Atlassian Cloud Support

[Shannon S]

Hi @Anna Linnebacher,

I haven't heard back from you on the support ticket yet. Are you having difficulty accessing it? You can log into https://support.atlassian.com and you should see your ticket listed there.

I'll follow up again with you on the ticket now, so please check your email!

Thank you,

Shannon S

Atlassian Cloud Support