Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error "The connection was reset" when adding a SMTP server to Confluence

A brand new Confluence installation. Navigate to "General configuration" -> Mail Servers.

Then you will get the view mail servers.

Press "Add a new SMTP mail server" enter the values in the "Create Mail server" form. Press Submit. You will see the webbrowser waiting (hourglass), but nothing happens. After 30 seconds the error message "The connection was reset" will be displayed. SMTP server is not created.

Adding a POP-server is no problem.


1 answer

1 accepted

0 votes
Answer accepted

This means your SMTP server is not responding.  You'll need to look at the SMTP server to see why it is not talking back to your Confluence.  (SMTP servers sometimes break the connection when you fail to log in, rather than respond with a login failed message, so the first thing to check is that you have valid login credentials)

I captured the network traffic. Confluence it not even trying to connect to the SMTP server. Doesn't matter if I use a JNDI configuration or enter the SMTP details directly. In both ways it is acting similair

You can only get a "connection reset" error when a connection has been attempted.  If your network monitoring is saying there was no attempt to connect, then the problem is going to be a firewall or proxy running on the Confluence server stopping the connection leaving the machine.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

40,312 views 28 129
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you