Editor access denied when page is unrestricted.

[Jamie Hill]

Several users are unable to edit a page though page has no restrictions. They are notified they do not have edit access. They request access and when I grant them access through the link in the Confluence generated email, I get a response that they already have edit access.

[Mervyn Toh · Accepted solution]

Have you tried checking the space permission? Perhaps the users aren't added to the space permission, which prevents them from accessing the pages.

[Jamie Hill]

Yes, group permissions were not in place for this space. This corrected the problems.

Thank you.