Draw.io not working

I tried reinstalling Draw.io plugin a couple of times but I can not get it working. Every time I want to insert a diagram into Confluence page (Insert more Content -> Draw.io Digram) I never pass the load - http://prntscr.com/ebgc15 . 

6 answers

We've had reports of other add-ons of ours failing. It turns out all add-ons are failing on those Confluence instances. Could you please check whether other add-ons are working for you?

Hi David, 
Thank you for your reply!
True that! None of add-ons are working on our Confluence account.
I talked to Atlassian's support and they confirmed that there is an issue on our account due to the ongoing platform upgrades. 


Is this still a problem?

Atlassian has fixed it. The only persisting issue is the load wheel that never disappears in this view - http://prnt.sc/eed5x6 as I wrote earlier in my email.


Yup, I was writing to a bunch of affected users at the same time and didn't match you to the support ticket.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Dec 18, 2018 in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

473 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you