Does anyone know how I can get a hold of someone at Atlassian that can help with a W-9 and ACH?

Our company requires a W-9 to be completed along with an ACH authorization form. Emails to advocates@atlassian.com have gone unanswered. Has anyone been able to get a hold of a real person that can provide billing support at this company?

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Thomas Schlegel Community Champion Jan 25, 2018

Hi Alan,

have you already tried reaching support at https://support.atlassian.com/ ?

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Ann Worley Atlassian Team Jan 25, 2018

Thanks for letting us know you need help with the W-9 and ACH auth.

I have opened a ticket for you on our support portal, at https://support.atlassian.com/contact. Please stand by for an email from that system.

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