It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does anyone know how I can get a hold of someone at Atlassian that can help with a W-9 and ACH?

Our company requires a W-9 to be completed along with an ACH authorization form. Emails to have gone unanswered. Has anyone been able to get a hold of a real person that can provide billing support at this company?

2 answers

0 votes
Thomas Schlegel Community Leader Jan 25, 2018

Hi Alan,

have you already tried reaching support at ?

0 votes
Ann Worley Atlassian Team Jan 25, 2018

Thanks for letting us know you need help with the W-9 and ACH auth.

I have opened a ticket for you on our support portal, at Please stand by for an email from that system.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Thursday in Confluence

Confluence CVEs and common questions

Two vulnerabilities have been published for Confluence Server and Data Center recently: March 20, 2019 CVE-2019-3395 / CVE-2019-3396 April 17, 2019 CVE-2019-3398 The goal of this article is...

215 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you