Does anyone know how I can get a hold of someone at Atlassian that can help with a W-9 and ACH?

Our company requires a W-9 to be completed along with an ACH authorization form. Emails to have gone unanswered. Has anyone been able to get a hold of a real person that can provide billing support at this company?

2 answers

0 vote
Thomas Schlegel Community Champion Jan 25, 2018

Hi Alan,

have you already tried reaching support at ?

0 vote
Ann Worley Atlassian Team Jan 25, 2018

Thanks for letting us know you need help with the W-9 and ACH auth.

I have opened a ticket for you on our support portal, at Please stand by for an email from that system.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,908 views 27 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you