Deleted user not disappearing in @mention

I deleted a user (my original username for the Sys Admin), but they still show up when you start typing the "@mention". How can I wipe them completely out?

Of note - we have JIRA Agile + Confluence. The user is completely deleted in JIRA (no "@mention" available), but not in Confluence.

4 answers

  • Are you sure the user is deleted? Sometimes deletion fails (issues associated, etc.)
  • Is the JIRA and Confluence connected? Maybe you mention the Confluence User (Try changing the email Adress and see if you get a notification)

It didn't note it failed. There were no issues associated, as it was when I was first setting up the account.

JIRA and Confluence are connected. The issue only pops up in Confluence. I cannot change the email address, as the user doesn't exist in the admin section anymore for me to change their address.

If a user has content – if there are pages that the user created or even modified – I believe that they cannot be actually deleted from Confluence.  (Note: if the user list is maintained separately, such as via LDAP, then user account deletion does mostly work – I'm talking about when you have user accounts created within Confluence.

0 votes
Gary Sackett Atlassian Team Jan 12, 2015

Hi Shane,

As Jonathan said, it is not possible to delete a user in the cloud environment that has made any contributions.  My initial guess is that this user was probable deactivated, and unfortunately there is a current bug that still allows deactivated users to be @mentioned:


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