Deleted user not disappearing in @mention

I deleted a user (my original username for the Sys Admin), but they still show up when you start typing the "@mention". How can I wipe them completely out?

Of note - we have JIRA Agile + Confluence. The user is completely deleted in JIRA (no "@mention" available), but not in Confluence.

4 answers

This widget could not be displayed.
  • Are you sure the user is deleted? Sometimes deletion fails (issues associated, etc.)
  • Is the JIRA and Confluence connected? Maybe you mention the Confluence User (Try changing the email Adress and see if you get a notification)
This widget could not be displayed.

It didn't note it failed. There were no issues associated, as it was when I was first setting up the account.

JIRA and Confluence are connected. The issue only pops up in Confluence. I cannot change the email address, as the user doesn't exist in the admin section anymore for me to change their address.

This widget could not be displayed.

If a user has content – if there are pages that the user created or even modified – I believe that they cannot be actually deleted from Confluence.  (Note: if the user list is maintained separately, such as via LDAP, then user account deletion does mostly work – I'm talking about when you have user accounts created within Confluence.

This widget could not be displayed.
Gary Sackett Atlassian Team Jan 12, 2015

Hi Shane,

As Jonathan said, it is not possible to delete a user in the cloud environment that has made any contributions.  My initial guess is that this user was probable deactivated, and unfortunately there is a current bug that still allows deactivated users to be @mentioned:


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

516 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you