Deleted 'administrator' group in Confluence... now have no accounts with admin privileges

I'm evaluating Confluence for my company. I signed up for a 30-day trial.

Problem: As part of my evaulation, I was exploring how I could utterly break the system. I succeeded. I deleted the 'administrators' group, and now I have no accounts with access to the admin panel. I only had one account created, which was named 'admin'. Presumably that account was part of the 'administrator' group, and deleting the 'administrator' group stripped that account of its own administrator privileges.

Requested Solution: Please restore the administrator privileges for my 'admin' account so that I can continue my trial. The domain is catamount.atlassian.net

On a more general note, it seems like the Confluence system shouldn't allow this workflow. If there is only one defined admininstrator account, that administrator should not be able to delete its own privileges, thereby orphaning the entire domain.

1 answer

1 accepted

Hi Kayce,

Could you please visit support.atlassian.com and raise a support ticket. We'll need to verify your account before we can provide you admin access to the instance. It should be a quick fix once you've raised a support ticket.

Thanks very much

Turner

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

833 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you